How Do I Make An Appointment?
The quickest and easiest way to make an appointment is to sign up to My Health Online, you can also cancel your appointments without the need to telephone the surgery. Online appointments can be made online with our Advanced Nurse Practitioners, Nurses and Health Care Assistants. Otherwise our telephone lines open at 08:00 and close at 18:30 each evening.
When you telephone the receptionists have been asked by the Partners to take some brief details from you about the nature of your problem, in confidence, to help direct you to the most appropriate person. Please click on the video opposite "Care Navigation" which explains why receptionists will ask you for this information.
For non-urgent appointment requests you can complete the online form found on the online services page.
A routine appointment is usually a pre-bookable appointment which is needed by a patient at some point in the future usually between 2-3 weeks ahead, but often can be up to 4 / 6 weeks. However please be aware this may not always be with a named clinican of your choice.
An urgent appointment is an appointment that is needed on the same day. Urgency is defined by the patient and can only be altered after clinical assessment, either face-to-face or over the telephone. Patients should be able to have access to a clinician as soon as practically possible and reception staff play a key role in actively signposting patients to ensure that they receive the most appropriate and necessary level of care
Late For Your Appointment
Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time. If you are more than 10 minutes late for an appointment, you will be asked to re-book your appointment.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Cancellations & Reminders
Cancel an Appointment
Cancel your appointment online
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters missing 3 appointments will be removed from the practice list in line with our policy.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). If you are signed up to My Health Online you are able to make and cancel your appointments yourself, these will include appointments which have been made by telephone. We would encourage patients to sign up to My Health Online by clicking "Make and Appointment Online" above.
You can also sign up to our text message service to cancel your appointment.
Sign Up for SMS Reminders
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
When you arrive at the West Quay surgery, you will find self-check in systems in the main reception area on the ground floor. These systems allow you to check-in without the need to inform the receptionists. This is used to reduce queueing at the main reception desk.
On arrival at Rhoose, please let the receptionist know you have arrived for your appointment.
We ask all patients to arrive a minimum of 5 minutes before the appointment time; this helps ensure the smooth running of everyone's appointments.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00 and by providing us with suitable details.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP may contact you via telephone in order to prioritise home visits.
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby.