Self-Help & Self-Care First
If you have a medical problem which is new, then the first things to do is consider self-care and self-help. There is plenty of advice available using the health resources section on our App which you can download here and selecting 'I want help for my condition' or by clicking the 3 bars on the top left of the App and choosing 'Health Resources'.
You can also see your local community pharmacist under the common ailment scheme 'Choose Pharmacy' who can treat a number of conditions and provide a Free NHS Prescription.
For minor concerns you should call NHS 111 Wales if you are feeling ill and unsure what to do, or for any health information on a wide range of conditions, treatments, and local health services 24 hours a day. You can also use the Online Symptom Checker to check any health concerns before contacting the surgery.
We aim to offer a range of appointment types to suit individual needs and schedules. These include face to face consultations, consultations over the phone or via video call to communicate directly with the Practice medical team. We strive to ensure you communicate with the most appropriate member of our Practice medical team, which includes doctors, nurse practitioners, practice pharmacists, nurses, physiotherapists and mental health support workers.
We encourage all patients to telephone for anything urgent as part of our Full Telephone Triage System. This can allow for rapid resolution of your problem, potentially without the need for you to come to the surgery. A member of the team will contact you via phone, video consultation or text to and resolve your problem remotely.
Any photographs, usually to aid in the diagnosis of any skin conditions. To submit a photograph please use our App. A member of the medical team will review the images and will contact you when confident that the problem has been diagnosed.
Photographs showing intimate areas of children (under 18) must not be uploaded.
Pre Bookable Appointment Requests
- No hanging on the phone, waiting to get through to the practice
- Convenient access to practice services from anywhere with internet access
- Reduced administration for the practice
- Safe access with all information protected using the highest standards of internet security
AT THE PRESENT TIME YOU ARE UNABLE TO BOOK GP APPOINTMENTS ONLINE
Medication and Condition Management Reviews
As part of our ongoing commitment to your health, we undertake an annual medication review on all patients on repeat medication and with certain ongoing medical conditions such as asthma and diabetes. You should receive a letter or email to invite you to be part of this process.
Depending on the types of medication you are currently taking or your ongoing medical condition, you may be asked to have a blood test and a face to face consultation with the Practice pharmacist or specialist nurse. If you have received a letter asking you to complete this process please go to the Ongoing Conditions Management Page.
If you have not received a letter and just require a medication review to re-authorise your prescription, please click on the link above. The form will be reviewed by one of the Practice pharmacists who will re-authorise your medication or contact you if they require more information.
Appointments at West Quay Medical Centre & Rhoose Surgery
Appointments can be made by telephoning surgery from 8:00am until 6.30pm during the week. For the first two hours of every morning we dedicate our phone lines to appointments only.When your call is answered by our trained receptionists they will ask you a few questions to ensure you are directed to the most appropriate service which sometimes may be a local pharmacy, optician, dentist or other services such as Mind in The Vale.
Morning appointments from 8:00am to 10:00am each day for routine medical problems, these are available to book on the day. You will be offered the option of either a telephone consultation initially and if the clinician feels you need to be examined you will be invited to the surgery for a face-to-face appointment. Please see our Telephone Triage Explained document.
Emergency Surgery 8:30am to 12:00am, for urgent ON THE DAY cases only – PLEASE DO NOT COME TO THE SURGERY you need to telephone when our lines open at 8:00am. If you need an urgent appointment, please make this clear to the Receptionist when you telephone. A Clinician will assess the urgency of your issue. Please ensure you keep your phone near you.
Pre-Booked afternoon appointments We have a limited number of appointments which can be pre-booked in advance, however these are limited and are used for patients who which to discuss blood results, or if there is a need for a face to face appointment. The can typically be booked up to 2 weeks in advance.