We aim to offer a range of appointment types to suit individual needs and schedules. These include face to face consultations, consultations over the phone or via video call to communicate directly with the Practice medical team. We strive to ensure you communicate with the most appropriate member of our Practice medical team, which includes doctors, nurse practitioners, practice pharmacists, nurses, physiotherapists and mental health support workers.

We encourage all patients to telephone the surgery as part of our Full Telephone Triage System. This can allow for rapid resolution of your problem, potentially without the need for you to come to the surgery.  A member of the team will contact you via phone, video consultation or text to and resolve your problem remotely.  

Photographs

Any photographs, usually to aid in the diagnosis of any skin conditions. To submit a photograph please use our DOCAPP system by clicking here. A member of the medical team will review the images and will contact you when confident that the problem has been diagnosed.

Photographs showing intimate areas of children (under 18) must not be uploaded.

You are able to pre-book appointments via the My Health Online service (see below for details of how to sign up to this service). These appointments are available for consulting a specific member of the medical team about an ongoing condition or problem. They can usually be booked up to 4 weeks in advance. These appointments are not suitable for new medical problems.

To register with My Health Online please follow this straightforward process, which does involve several steps:

1. Register for My Health Online by clicking here.
2. Once registered you will be given access to make one unique appointment and when attending the practice present 2 forms of ID to gain full access to My Health Online features.If you are having difficulties registering please use the link: My Health Online - Registration help

As part of our ongoing commitment to your health, we undertake an annual medication review on all patients on repeat medication and with certain ongoing medical conditions such as asthma and diabetes. You should receive a letter or email to invite you to be part of this process.

Depending on the types of medication you are currently taking or your ongoing medical condition, you may be asked to have a blood test and a face to face consultation with the Practice pharmacist or specialist nurse. If you have received a letter asking you to complete this process please go to the Ongoing Conditions Management Page.

If you have not received a letter and just require a medication review to re-authorise your prescription, please click on the link above. The form will be reviewed by one of the Practice pharmacists who will re-authorise your medication or contact you if they require more information.

If you feel that your medical condition requires attention immediately, please phone the surgery on 01446 722792. Our reception team will need to ask you some basic questions about your health and the nature of the urgent problem in order to ensure that you get the care you need in the most appropriate and convenient way. All of the reception team have been trained in care navigation to ask such questions, and any information you provide will be treated with the utmost confidence.

To access access urgent care that you feel needs to be see in an emergency department please call CAV247 on 0300 10 20 247. This is a phone first system to access the Emergency Units in Cardiff & Vale. 

If you have a medical emergency, a critical or life threatening problem, please call 999. Here are some examples of an emergency:

• Unconsciousness
• Difficulty in breathing
• A suspected heart attack
• Heavy blood loss
• Serious injury
• Severe burns
• Signs of a stroke

Home visits are generally only available for patients who are housebound because of illness or disability. They will normally only be made in true emergency situations, where, for medical reasons, the patient is unable to attend the surgery.

Please remember the Practice has much better facilities for examining and treating patients at the health centre.

If a home visit is genuinely necessary, please try to telephone reception before 10am, giving as much information as possible regarding the situation and your concern to the reception team.

A member of the Practice team will phone you back either:

• for more information
• to give you telephone advice
• to advise you who will be attending from the Practice clinical team
• or, if deemed necessary, to advise you to contact emergency services.

If you have new or ongoing problems with anxiety, low mood, depression or stress, then please make an appointment to discuss your problems with our mental health support worker. Our support worker will be able to direct you to counselling and self help services, organise your starting medication if needed, and arrange onwards referral to the mental health community team.

If you have a muscle or joint problem why not book an appointment with our community based physiotherapy team rather than with a doctor. Our team of experienced physiotherapists are available daily to see and advise on all muscular and joint problems in adults. They can organise referrals, x-rays, scans and joint injection appointments. With appointments avaiable every day, please either contact the surgery on 01446 722792 if you have an immediate issue for an on the day appointment, or for ongoing or more chronic conditions please pre-book an appointment using the attached form.