Our telephone lines open at 08:00 and close at 18:30 each evening. Please contact the surgery as early as possible for a same day appointment.

The receptionists have been asked by the Partners to take some brief details from you about the nature of your problem, in confidence, to help direct you to the most appropriate person.

Practice telephone number for West Quay and Rhoose: 01446 722792

Practice nurse and healthcare assistant appointments can also be pre-booked for your convenience - please ask a member of reception for more details when telephoning.

If you require advice regarding the following matters please make the receptionist aware when booking the appointment with the nurse in order for more time to be allocated:

• Complex travel advice
• Complicated dressings
• Asthma review

When you arrive at the West Quay surgery, you will find a self-check in system in the main reception area on the ground floor. This system is to check-in to see a doctor or nurse without the need to inform the receptionists. This is used to reduce queueing at the main reception desk. 

On arrival at Rhoose, please let the receptionist know you have arrived for your appointment.

We ask all patients to arrive a minimum of 5 minutes before the appointment time; this helps ensure the smooth running of everyone's appointments.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00 and by providing us with suitable details.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP may contact you via telephone in order to prioritise home visits. 

You can also be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby.

Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time. If you are more than 10 minutes late for an appointment, you will be asked to re-book your appointment.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.