The quickest and easiest way to make an appointment is to sign up to My Health Online, you can also cancel your appointments without the need to telephone the surgery. Online appointments can be made online with our Advanced Nurse Practitioners, Nurses and Health Care Assistants. Otherwise our telephone lines open at 08:00 and close at 18:30 each evening. 

When you telephone the receptionists have been asked by the Partners to take some brief details from you about the nature of your problem, in confidence, to help direct you to the most appropriate person. Please click on the video opposite "Care Navigation" which explains why receptionists will ask you for this information.

Practice telephone number for West Quay and Rhoose: 01446 722792

Appointments can be pre-booked for your convenience online. However please be aware this may not always be with a named clinican of your choice.

All our Nurse appointments can be made online. If you require advice regarding the following matters please let us know when booking the appointment win order for more time to be allocated:

• Complex travel advice
• Complicated dressings
• Asthma review

When you arrive at the West Quay surgery, you will find a self-check in system in the main reception area on the ground floor. This system is to check-in to see a doctor or nurse without the need to inform the receptionists. This is used to reduce queueing at the main reception desk. 

On arrival at Rhoose, please let the receptionist know you have arrived for your appointment.

We ask all patients to arrive a minimum of 5 minutes before the appointment time; this helps ensure the smooth running of everyone's appointments.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00 and by providing us with suitable details.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP may contact you via telephone in order to prioritise home visits. 

You can also be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby.

Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time. If you are more than 10 minutes late for an appointment, you will be asked to re-book your appointment.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.