Nominate a Pharmacy Process

We are encouraging patients to nominate a Pharmacy by using the form opposite. This will enable you to collect your prescription directly from the pharmacy rather than you taking the time to collect it from the surgery and then take it to the pharmacy to be dispensed.

If your pharmacy already manages and collects your prescription for you, you do not need to nominate one. If you are ordering your repeat prescription please use the ordering forms below.

Please ensure that you allow sufficient time for your prescription to be processed (up to 72 hours at the practice and at least 48 hours at the pharmacy). Therefore putting your request in earlier is recommended to avoid any delay.

If you do not nominate a pharmacy your prescription will be held at West Quay Medical Centre.



Given the current pressures on the practice due to COVID-19 we are now processing prescriptions in 72 hours and not 48. 

We appreciate your patience during this time whilst our staff and doctors are given more sufficient time to deal with the increased demand.


Medication Reviews

We aim to deal with each repeat prescription request within 48 hours. However, if you are due for a medical review due to the length of time that you have been on a particular type of medication, we cannot issue a prescription until that review consultation with the nurse prescriber or GP has taken place.

Please also note that it is your responsibility to manage your own medication.   Whilst we understand that you may occasionally forget to order your repeat medications until you have run out, the Practice cannot deal with your requests at short notice.

If you are going on holiday, you should also inform us in plenty of time to arrange for your medication to be prepared. If you leave your request too late, the Practice may not be able to process your request in time.

Repeat Prescriptions

There is a deposit box for repeat prescription requests located at the front entrance to West Quay and Rhoose which may be used out-of-hours. A further collection box is located at the main reception desk located on the ground floor of West Quay.

You can also order online via the link at the top of this page. If you are ordering your prescription online, you will be required to put a note in the comments box if somebody else will be collecting the prescription on your behalf.

We cannot process repeat prescription requests over the telephone as there is a much greater risk of incorrectly administering the request.

Please allow 72 hours between requesting a repeat prescription and its availability to be collected by the pharmacy if you have nominated one. 


Because of ongoing safety concerns with NSAIDs the practice is no longer accepting prescription requests for these medicines.

These medicines belong to a group of medicines known as non-steroidal anti-inflammatory drugs or NSAIDs. They can relieve pain or reduce inflammation.

Ibuprofen and Naproxen or, alternatives such as NSAID creams and gels (that you rub into your skin) can be purchased at your local community pharmacy. Ask your pharmacist for advice on the best treatment for you.