Online Medication Ordering Options

Configure Prescription Details

Register for Repeat Prescription Ordering

To be able to order your repeat medications online you need to be registered with My Health Online.

It is a straightforward process but does involve two steps:

1. Register for My Health Online.

2. The easiest way to register for My Health Online is to download our New App and you can upload your ID to gain full access to My Health Online features. (This will prevent the need for you to attend the surgery during COVID).


If you are having difficulties registering please use the link: My Health Online - Registration help

Annual Medication Reviews

As part of our ongoing commitment to your health we undertake an annual medication review on all patients on repeat medication. You should receive a letter, phone call or text to invite you to be part of this process.

Depending on the types of medication you are currently taking you may be asked to have a blood test and a face to face consultation with the practice pharmacist, whilst other medication can be renewed without you needing to visit the surgery.

If you have received correspondence about a medication review please complete the medication review form (opposite) which will be reviewed by one of the practice pharmacists.


Nominate a Pharmacy Process

We are encouraging patients to nominate a Pharmacy by using the form opposite. This will enable you to collect your prescription directly from the pharmacy rather than you taking the time to collect it from the surgery and then take it to the pharmacy to be dispensed.

If your pharmacy already manages and collects your prescription for you, you do not need to nominate one. If you are ordering your repeat prescription please use the ordering forms below.

Please ensure that you allow sufficient time for your prescription to be processed (up to 72 hours at the practice and at least 48 hours at the pharmacy). Therefore putting your request in earlier is recommended to avoid any delay.

If you do not nominate a pharmacy your prescription will be held at West Quay Medical Centre.

Controlled drugs, Benzodiazepines and Z-drugs

There are specific rules that apply to controlled drugs

Only up to 30 days’ supply is allowed on one prescription.
You must collect medicines from the pharmacy within 28 days of the date on the prescription.
Any medicine ‘owed’ to you by the pharmacy must also be collected by that date.
All patients will need to request and collect repeat prescriptions each month from their GP practice. It will no longer be possible to get your medicine from the pharmacy using repeat or ‘batch’ dispensing.
You or your representative will need to sign and show proof of identity at the pharmacy to be able to collect your medicine.
Please remember to order your medicine in good time. As of 1 April 2019, Pregabalin and Gabapentin (Lyrica, Alzain, Neurontin) have been reclassified as controlled drugs.

The practice has a prescribing policy for Benzodiazepines and Z-drugs. The doctors, nurses, and pharmacists in this practice will prescribe hypnotics and anxiolytics (benzodiazepines and z-drugs) in line with national and locally developed guidelines. Please click here to see our Practice Policy.

Non-steroidal anti-inflammatory drugs (NSAIDs)

Because of ongoing safety concerns with NSAIDs the practice is no longer accepting prescription requests for these medicines.

These medicines belong to a group of medicines known as non-steroidal anti-inflammatory drugs or NSAIDs. They can relieve pain or reduce inflammation.

Ibuprofen and Naproxen or, alternatives such as NSAID creams and gels (that you rub into your skin) can be purchased at your local community pharmacy. Ask your pharmacist for advice on the best treatment for you.