Online Medication Ordering Options

Configure Prescription Details

Changes to Medication timeframes from April 2022:

At your next medication annual review with West Quay Medical Centre (or sooner), if you normally get your prescription every 28 days, your prescription will be reviewed to see if the number of days medication you are provided could be extended to 56 days.
This will help to:
  • Reduce the number of trips to a community pharmacy/ GP practice per year
  • Free up time for both GP practices and community pharmacies to provide more services
This will not apply to all patients because: 
  • You are on certain types of medication (for example strong painkillers, new medication or medication that requires close monitoring)
  • You need additional support for your medication (for example you have your medication dispensed in a compliance aid or a carer administers your medication).
Please continue to:
  • Help Us to Help You by ordering your prescriptions 7 days in advance of when they are due, to allow time for both the GP and community pharmacy to deal with the request
  • Only order what you need and return any unused or unwanted medication to community pharmacies for safe disposal
  • Order your medication electronically via My Health Online where possible

Register for Repeat Prescription Ordering

To be able to order your repeat medications online you need to be registered with My Health Online.

It is a straightforward process but does involve two steps:

1. Register for My Health Online.

2. The easiest way to register for My Health Online is to download our New App and you can upload your ID to gain full access to My Health Online features. (This will prevent the need for you to attend the surgery during COVID).


If you are having difficulties registering please use the link: My Health Online - Registration help

Annual Medication Reviews

As part of our ongoing commitment to your health we undertake an annual medication review on all patients on repeat medication. You should receive a letter, phone call or text to invite you to be part of this process.

Depending on the types of medication you are currently taking you may be asked to have a blood test and a face to face consultation with the practice pharmacist, whilst other medication can be renewed without you needing to visit the surgery.

If you have received correspondence about a medication review please complete the medication review form (opposite) which will be reviewed by one of the practice pharmacists.


Nominate a Pharmacy Process

We are encouraging patients to nominate a Pharmacy by using the form opposite. This will enable you to collect your prescription directly from the pharmacy rather than you taking the time to collect it from the surgery and then take it to the pharmacy to be dispensed.

If your pharmacy already manages and collects your prescription for you, you do not need to nominate one. If you are ordering your repeat prescription please use the ordering forms below.

Please ensure that you allow sufficient time for your prescription to be processed (up to 72 hours at the practice and at least 48 hours at the pharmacy). Therefore putting your request in earlier is recommended to avoid any delay.

If you do not nominate a pharmacy your prescription will be held at West Quay Medical Centre.

Controlled drugs, Benzodiazepines and Z-drugs

There are specific rules that apply to controlled drugs

Only up to 30 days’ supply is allowed on one prescription.
You must collect medicines from the pharmacy within 28 days of the date on the prescription.
Any medicine ‘owed’ to you by the pharmacy must also be collected by that date.
All patients will need to request and collect repeat prescriptions each month from their GP practice. It will no longer be possible to get your medicine from the pharmacy using repeat or ‘batch’ dispensing.
You or your representative will need to sign and show proof of identity at the pharmacy to be able to collect your medicine.
Please remember to order your medicine in good time. As of 1 April 2019, Pregabalin and Gabapentin (Lyrica, Alzain, Neurontin) have been reclassified as controlled drugs.

The practice has a prescribing policy for Benzodiazepines and Z-drugs. The doctors, nurses, and pharmacists in this practice will prescribe hypnotics and anxiolytics (benzodiazepines and z-drugs) in line with national and locally developed guidelines. Please click here to see our Practice Policy.

Non-steroidal anti-inflammatory drugs (NSAIDs)

Because of ongoing safety concerns with NSAIDs the practice is no longer accepting prescription requests for these medicines.

These medicines belong to a group of medicines known as non-steroidal anti-inflammatory drugs or NSAIDs. They can relieve pain or reduce inflammation.

Ibuprofen and Naproxen or, alternatives such as NSAID creams and gels (that you rub into your skin) can be purchased at your local community pharmacy. Ask your pharmacist for advice on the best treatment for you.

Sedative Prescribing for Fear of Flying Policy


West Quay Medical Centre has taken a policy decision to stop prescribing diazepam outside the terms of its licence, including as a sedative for aircraft flights. This policy decision has been made by the GP Partners and will be adhered to by all prescribers working in the practice. The reasons for this can be found below:

1. Diazepam is a sedative, which means it makes you sleepy and more relaxed. If there is an emergency during the flight, it may impair your ability to concentrate, follow instructions and react to the situation. This could have serious safety consequences for you and those around you.

2. Sedative drugs can make you fall asleep, however when you do sleep it is an unnatural non-REM sleep. This means you won’t move around as much as during natural sleep. This can increase you risk of developing a blood clot (DVT) in the leg or even the lung. Blood clots are very dangerous and can sometimes be fatal. This risk is even greater if your flight is greater than 4 hours.

3. Whilst most people find benzodiazepines like diazepam sedating, a small number have paradoxical agitation and  aggression. They can also cause disinhibition and lead you to behave in a way that you would not normally. This could impact on your safety as well as that of other passengers and could also get you into trouble with the law. This is particularly likely if they are combined with alcohol.

4. Diazepam and similar drugs are illegal in a number of countries. They may be confiscated or you may find yourself in trouble with the police.

5. Diazepam stays in your system for quite a while. If your job requires you to submit to random drug testing you may fail this having taken diazepam.

We appreciate that fear of flying is very real and very frightening. A much better approach is to tackle this properly with a Fear of Flying course run by the airlines. We have listed a number of these below.