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Important Information Regarding Online Repeat Prescription Requests

 

Our current website system for ordering repeat prescriptions will be deactivated at the end of November 2020.

 

Please ensure that you register for My Health Online and tick the option 'No - Only appointments service available' and follow the instructions.

 

You will then have access to online appointments but in order to access your repeat prescriptions you will need to be activated by phoning the surgery on 01446 722792.

 

Please do not attend the surgery due to COVID19 protocols in place.

COVID19

As we all start preparations for some near normality in life and medicine, we at West Quay would like to recognise and facilitate a safe, manageable recovery phase to restore some of the services that have had to be postponed during COVID.

We understand that patients have significant anxieties about this but would like to ask for the community’s continued cooperation with us to help make this possible. We are sure you are fatigued by the seemingly slow pace of change, but COVID-19 still presents a real threat to life, so minimising exposure remains a priority, we have many areas of services to bring back in but, we also have to adhere to social distancing, keeping numbers in surgery minimal at any one time, and face to face appointments are longer due to distancing, PPE and infection control. We have central guidance on which services to prioritise and we are trying to maximise what we can safely offer.

We are very aware that there remains risk of harm due to non-treatment of issues because of COVID protocols so all our services have to be risk assessed against this. 

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