COVID19 - Patient Information
Due to coronavirus pandemic, we have been advised to suspend all routine services and are now operating in a new way to provide healthcare services to our patients. This is to reduce the risk of spreading the virus whilst protecting our staff and patients. Please click here to see our Frequently Asked Questions.
Face Masks, Coverings and Exemption Letters
We are aware that some patients might be understandably anxious about the UK Government’s recent announcements around the use of face masks in various public settings. This does not apply to Wales, but may in the future. Therefore it is important to be aware that GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.
The UK government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this. The responsibility for issuing exemptions lies with the transport provider not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers them to have another reason to be exempted.
UK Government advice on the use of face coverings can be found here:
We hope that this guidance provides some reassurance for you on this issue.
The BMA have also issued guidance here.
We are here to still help you
The Practice is here to support you through the current Pandemic that is affecting so many of us. The Government has written to many already medically vulnerable patients who may become unwell if they catch the virus. Please know we are here for you and your families. You will also have seen on the news that many patients are discussing with their GPs their wishes for their care should they become seriously unwell. If you would like to have that discussion or if you think you have an underlying significant condition but have not been included on the Government’s list, then please let us know by using the online form below.
To further reduce patient contact we have now changed our maternity referral system for the Midwife at West Quay. Please email firstname.lastname@example.org, you will receive an automated response with a booking referral attached. Please fill out this referral and send it back to same email address. You will then be contacted by a midwife with a date and time of your booking which will be completed over the telephone and a dating ultrasound scan will then be arranged as normal.
Novel Coronavirus (COVID-19)
- West Quay Medical Centre COVID19 FAQs.pdf
- CAV Self isolation guidance children with LD or ASD.pdf
- Young persons COVID-19 survival pack.pdf
- B12 Injections during COVID19.pdf
- Third Sector Services COVID-19 Help.docx
- COVID-19 Self-Care Videos
- Patient Newsletter COVID-19 Special.pdf
- Essential Contact Information
- PPG local community response to COVID 23.03.2020.pdf
- IMPORTANT PATIENT NOTICE COVID-19 Update 1.pdf
* Rhoose Surgery *
At the present time due to COVID-19 (coronavirus) our Branch Surgery in Rhoose is closed temporarily.
If you have a repeat prescription slip, please take this to Rhoose Pharmacy and they will bring this to West Quay Surgery for processing, or order via our website by clicking "online services".
Please be aware that we have 72 hours to process prescriptions, so please ensure you leave plenty of time.