West Quay Medical CentreTel: 01446 722792
Rhoose Medical CentreTel: 01446 722792
Please note that the surgery will be closed on Monday 27th August.
Please be aware that x-ray results may take 3-4 weeks to be available.
Click the Ask My GP logo below to access our online service.
How does the appointment system work?
Complete a simple questionnaire either to ask a question or advice from a member of the practice team. If you are asking for clinical advice you can select the Doctor you usually see or you can select ‘anyone’ and a member of our clinical team will get back to you. Please note that if the doctor you requested is not available your query will be directed to another GP at the practice to respond. If your query is more of an administration query our non-clinical team will respond.
We aim to get back to you the same or the next day during the normal working week. If you do not have access to a computer or a smartphone you can still telephone the practice and speak to one of our receptionists.
The Receptionists have been asked by the Partners to take some brief details from you about the nature of your problem, in confidence, to help then direct the concern / query to the most appropriate person. How soon will the doctor call? The doctor will call as soon as possible, usually the same working day so please stay with your phone.
For routine enquiries/advice we will aim to get back to you in 24 hours. What happens when the doctor calls?
The doctor will discuss the problem with you and work out what to do next. You may want advice, or you may need to come into the surgery. The doctor or reception team will arrange an appointment if you need to be seen – usually the same day with the most appropriate clinician. How does this help patients?
Telephone lines are open at 08:00 and close at 18:30 each evening.
Please note that phone calls may be recorded for training and monitoring purposes.
Practice Nurse and Healthcare Assistant appointments can also be pre-booked for your convenience - please ask a member of reception for more details when telephoning.
If you require advice regarding the following matters please make the receptionist aware when booking the appointment with the nurse in order for more time to be allocated:
When you arrive at the West Quay surgery, you will find a self-check in system in the main reception area on the ground floor. This system is to check-in to see a doctor or nurse without the need to inform the receptionists. This is used to reduce queueing at the main reception desk.
On arrival at Rhoose, please let the receptionist know you have arrived for your appointment.
We ask all patients to arrive a minimum of 5 minutes before the appointment time; this helps ensure the smooth running of everyone's appointments.
Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time. If you are more than 10 minutes late for an appointment, you will be asked to re-book your appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to somebody else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00 and by providing us with suitable details.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP may contact you via telephone in order to prioritise home visits.
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby.
For patients who live in Rhoose and the surrounding areas, we operate a part-time branch surgery in the heart of Rhoose village. We share this branch surgery with Eryl Practice.
We have a single telephone number for the whole Practice which is 01446 722792.
All of the paperwork for Rhoose patients (other than dealing with repeat prescriptions) is administered from the surgery in Barry.
Rhoose Medical Centre
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