West Quay Medical CentreTel: 01446 722792
Rhoose Medical CentreTel: 01446 722792
It is not too late to protect yourself from the flu!
Flu Vaccination appointments are still available at the surgery.
Please contact our friendly reception team to make an appointment.
You can make an appointment to see a doctor, nurse practitioner, nurse or healthcare assistant by telephoning the surgery.
Consultations are by appointment only at all surgeries. You may be asked for details of why you need an appointment by the receptionist. This will allow us to direct you to the most suitable healthcare professional or clinician.
We normally allow 8 minutes for an appointment. It is often difficult to effectively manage more than one problem at each consultation, but if you feel you will need more time, please tell the receptionist.
Telephone lines are open at 08:00 and close at 18:30 each evening.
Please note that phone calls may be recorded for training and monitoring purposes.
To make an appointment in person, please refer to our opening times tab.
GP appointments can be booked up to two weeks in advance. Nurse appointments can also be pre-booked for your convenience - please ask a member of reception for more details when telephoning.
You can book an appointment to see one of our doctors using Patient Partner day or night. You do not have to wait until 08:00 to ring the surgery, we release appointments for the following day at 18:30 the night before.
If you want to book an appointment using our automated system to see one of our Doctors, all you need to do is select ‘1’ when you ring the surgery and then follow the prompts to book an appointment.
You can select if you want to be seen at West Quay or at Rhoose; if you prefer to see a male or female doctor or if you want to be seen in the morning or afternoon. You can now also select a named GP when booking an appointment at West Quay Medical Centre.
There are some limitations. What you can’t do is pick a specific day or time to be seen. We also do not offer nurse appointments using Patient Partner although we will be looking to offer this option in the future.
You can also change an appointment, or cancel an appointment using Patient Partner.
If you feel you do not need an appointment or visit, then you may request routine telephone advice. It is therefore important that you keep your contact details up to date.
If you require advice regarding the following matters please make the receptionist aware when booking the appointment with the nurse in order for more time to be allocated:
When you arrive at the West Quay surgery, you will find a self-check in system in the main reception area on the ground floor. This system is to check-in to see a doctor or nurse without the need to inform the receptionists. This is used to reduce queueing at the main reception desk.
On arrival at Rhoose, please let the receptionist know you have arrived for your appointment.
We ask all patients to arrive a minimum of 5 minutes before the appointment time; this helps ensure the smooth running of everyone's appointments.
Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time. If you are more than 10 minutes late for an appointment, you will be asked to re-book your appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to somebody else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00 and by providing us with suitable details.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP may contact you via telephone in order to prioritise home visits.
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby.
For patients who live in Rhoose and the surrounding areas, we operate a part-time branch surgery in the heart of Rhoose village. We share this branch surgery with Eryl Practice.
We have a single telephone number for the whole Practice which is 01446 722792. When you get through to the switchboard you need to let us know if you want to be seen at either Barry or Rhoose to enable our receptionists to correctly book an appointment for you.
All of the paperwork for Rhoose patients (other than dealing with repeat prescriptions) is administered from the surgery in Barry.
Rhoose Medical Centre
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You will need to make an appointment to see a GP for an initial sick note. However, Sick notes can be provided if a hospital discharge letter is produced. To renew an ongoing sick note, please attend surgery to complete the necessary request form. Please be aware sick-notes cannot be post-dated.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
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