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Noticeboard

Are you in need of healthcare advice?

If you have toothache, sore or bleeding gums, troublesome wisdom tooth, tooth sensitivity or other types of facial pain your Primary Choice is a Dentist

If you have problems with your eye health like injuries, pain, swelling, visual loss or disturbance your Primary Choice is an Optometrist

If you have a minor illness like coughs, colds, diarrhoea or headaches or need advice on medications your Primary Choice is a Community Pharmacist

If you call your GP Practice you will speak to the GP Receptionist. They are trained to ask questions about your healthcare needs to help signpost you to the most appropriate person to provide advice or treatment

Your General Practice Nurse is your Primary Choice for wound and minor injury treatment, contraception advice and reviews, immunisations, blood monitoring and chronic illness reviews.

By making the right Primary Choice means your GP can spend time with the most vulnerable, complex and very ill patients.

Appointments

How do I make an appointment?

From Monday 29th October, we will be operating a “book on the day” system. This will allow patients to telephone the surgery on the day that they wish to book an appointment.

Our telephone lines open at 08:00 and close at 18:30 each evening. Please contact the surgery as early as possible for a same day appointment.

The Receptionists have been asked by the Partners to take some brief details from you about the nature of your problem, in confidence, to help direct you to the most appropriate person.

Practice telephone number for West Quay and Rhoose: 01446 722792

Pre-bookable Appointments

Practice Nurse and Healthcare Assistant appointments can also be pre-booked for your convenience - please ask a member of reception for more details when telephoning.

Nurse Appointments

If you require advice regarding the following matters please make the receptionist aware when booking the appointment with the nurse in order for more time to be allocated:

  • Complex travel advice
  • Complicated dressings
  • Asthma review

Checking-in

When you arrive at the West Quay surgery, you will find a self-check in system in the main reception area on the ground floor. This system is to check-in to see a doctor or nurse without the need to inform the receptionists. This is used to reduce queueing at the main reception desk. 

On arrival at Rhoose, please let the receptionist know you have arrived for your appointment.

We ask all patients to arrive a minimum of 5 minutes before the appointment time; this helps ensure the smooth running of everyone's appointments.

Late arrival

Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time. If you are more than 10 minutes late for an appointment, you will be asked to re-book your appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to somebody else.

 

 

 
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